Have any questions about your order?
Please direct all rants, raves, and questions regarding Shop Tuesday or your order to Mai@ShopTuesday.com, where we’ll do our best to get back to you as soon as possible. (Due to the high number of messages and comments we receive on Instagram, only support questions sent via email will be answered.)
When can I expect a response to my email?
Shop-related emails are answered by Mai, who is our store manager and an incredibly nice person. Please draft your emails accordingly. She typically answers within 2 business days and can be reached at Mai@ShopTuesday.com
Who is Tuesday?
Tuesday Bassen is an award-winning Illustrator and the force behind Shop Tuesday. She lives in Los Angeles with three dachshunds named Gus, Scully, and Baby. She works with clients ranging from The New Yorker to Fuck Yeah Fest. To see more of Tuesday's illustration work, check out TuesdayBassen.com Want to know more? Read Tuesday's interview with The Great Discontent.
Do you have a physical location?
YES! We are proud to announce that our flagship store opens June 1st at 1292 W Sunset Blvd in Los Angeles, CA. Follow @tuesdaybassen on Instagram or sign up for our newsletter for up-to-date information on the shop.
If I'm in the Los Angeles area, can I swing by to pick up my order?
Yes! You can swing by our shop starting June 1 and save on shipping.
Do you take on interns?
Not at this time!
Where do you make your products?
We use a combination of domestic and international production with an emphasis on local production! Most of our products are made within 5 miles of our shop in a sweatshop free sew house. We do our best to ensure that our products are made in an ethical environment with high quality materials and always use post consumer, vintage, or locally produced materials first.
Why do your packages take longer to ship than Amazon?
We feel you. Although we ship daily, Amazon has a privately owned delivery system that allows them to deliver within two days. We ship via USPS, which tends to take a bit longer. Trust us, it’s worth it. Read more about delivery below.
Let’s talk about shipping. Tell me about Domestic Shipping.
Totally. All orders shipped within the United States are sent via USPS First Class (you’re worth it, babe) and come with their very own tracking number. Shipping prices are calculated during the check-out process and are based on quantity and your location within the United States.
Orders are shipped within five business days from when you placed your order and usually take up to one additional week to reach their destination. Customization can also add an additional week to that, so please keep that in mind when patiently awaiting your order.
What about International Shipping?
We ship all over the world! International orders are also shipped via USPS First Class within five business days. Depending on where you exist in the world, it can take longer than the standard one week for domestic shipping. For example, packages to Australia can take up to 6 weeks! Although we do everything we can to ensure a speedy delivery, once we ship it, it’s up to USPS and your country's postal system.
Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. Customs and import duties may be applied to your order when it reaches its destination. Shop Tuesday is not responsible for these fees.
I can barely contain myself. How do I track my order?
Tracking information sent in shipment notification emails may take up to 24-48 hours to update with current location. Depending on where you are in the world, your tracking may not update beyond the USPS origin scan. If your domestic shipment info hasn't been updated within 48 hours of receiving your tracking number, please feel free to hit up Ali at email@example.com.
What if it never comes?
As we’re still a fairly small, fledgling company, we can’t accept responsibility for packages that have been stolen, mis-delivered, or lost by the occasionally unreliable USPS. If such is the case, please email Ali at firstname.lastname@example.org, and we will work with you to find a solution. Please note that we do not offer refunds and can’t replace custom pieces.
What if something is wrong? Or I want to exchange it for something else?
Should you have any issues with your order, please email Ali at email@example.com within 5 days of receiving your order. We do not accept requests for refunds, but can accommodate most exchanges if contacted within the 5 day window. After contacting us, you have 5 days to post the item with tracking to us at 970 N Broadway, #105 LA, CA 90012.
We ask that you triple check our size chart before ordering. All sale items are final sale. Additionally, we cannot accept washed or worn clothing. Sorry, babe.
How can I place an order for wholesale?
If you'd like to carry our goods in your store, please contact the lovely Mai at Mai@shoptuesday.com
Want to collaborate?
We’re always open to collaborations with like-minded companies and organizations. Please contact us at firstname.lastname@example.org to discuss working together.
Want to feature Shop Tuesday? Please contact us at email@example.com for any press questions or inquiries.